Coach from the calls, not from memory.
Every analysed call scores how it was handled. Over a week, that turns into a clear picture of each person on the phone, and the objections your whole team keeps running into.
This week on the phones
Example team| Person | Calls | Greeting | Qualifying | Resolution | Talk ratio |
|---|---|---|---|---|---|
| Sana | 96 | 4.8 | 4.1 | 3.9 | 44% / 56% |
| Rohit | 71 | 4.6 | 4.4 | 3.2 | 61% / 39% |
| Priya | 58 | 4.9 | 3.6 | 4.3 | 48% / 52% |
| Imran | 40 | 4.1 | 3.8 | 3.7 | 67% / 33% |
Scores are out of 5. Talk ratio is your team / the caller.
A page for each person.
How their scores moved over time, how they compare with the team, and the habits that show up in the audio: talking over callers, long monologues, slow replies.
People with the agent role see only their own calls. Managers and admins see the team.
Talk ratio
61%Rohit talks
Team average 52%
Interruptions
3.4per call
Down from 5.1 last month
Longest monologue
1 min 48 s, explaining payment plans on Tue 29 Sep. 2:10
The objection library.
Every objection callers raise, grouped, counted against the previous period, with how often it ends in a lost deal. Play a clip of a real caller saying it before your next team huddle.
| Objection | This month | Change | Ends lost | Clip |
|---|---|---|---|---|
| Price is too high | 48 | +12 | 58% | 0:09 |
| Needs to ask spouse or family | 31 | +3 | 41% | 0:07 |
| Comparing with another provider | 22 | −6 | 63% | 0:12 |
| Wants to see it in person first | 17 | +9 | 24% | 0:06 |
Fair to the people being scored.
The right voice
Scores are left blank when ListenFox can’t tell which voice is your team, rather than guessing.
Always the call
Open any scored call and listen to the moment in question.
Fixable
A manager can correct any finding, and the correction sticks.
Bring your team’s calls to a demo.
We’ll show you the objections they hear most.