Every call, read the same careful way.
One pass over each transcript pulls out what happened, what the caller wanted, what was promised and how it went. Every finding carries the line it came from.
First, what kind of call was it?
Example week, 212 calls- Booked 62
- Missed 38
- Follow-up 41
- Voicemail 24
- Spam 19
- Wrong service 15
- Other 13
Then, everything in it.
These fields are filled for every analysed call. If something wasn’t said, the field stays empty. ListenFox doesn’t guess.
| Field | What it captures | Example |
|---|---|---|
| Outcome and summary | One line on how the call ended, then a short summary. | Booked a cleaning for Sat 10 am. |
| Caller’s name | Only if they said it. It’s saved to their contact record. | Meera Kulkarni |
| Location | City, state and postal or PIN code, when mentioned. | Kothrud, Pune 411038 |
| What they wanted | The specific service or product asked about. | Root canal, back tooth |
| Asked for a price | Whether the caller asked what it costs, with the line. | Yes, at 0:52 |
| Price quoted | Any price your team quoted or agreed on the call. | ₹6,500 per sitting |
| Follow-up date | A promised call-back, turned into a real date. “Tomorrow”, “next Monday”, “परसों” and “23 तारीख” all work. | Mon 5 Oct |
| Asked for, not offered | Things callers want that you don’t provide. | Sunday appointments |
| Caller mood | Positive, neutral, frustrated or angry. Upset moods need a quoted line, or they’re dropped. | Frustrated, at 3:10 |
| Objections | On sales calls, up to five, written as short English phrases even when the call wasn’t in English. | Price too high |
| How the call was handled | Greeting, qualifying and resolution, each scored 0 to 5. Left blank if it can’t tell which voice is your team. | 5, 4, 3 |
| Language | The language the call was in, including mixed calls. | Mixed Hindi-English |
A lead score you can argue with.
Every call gets a score from 0 to 100 and a band: hot, warm, cold or not a lead. It’s calculated by fixed rules from what the call contained, not by the AI’s judgement, and it always shows its top three reasons.
Mark a call won or lost, with a value or a reason, and the dashboard shows revenue at risk next to revenue confirmed.
Lead score Example
82out of 100Hot
- Asked for a price and got one
- Ready to decide this week
- Wanted a slot you don’t offer
No finding without the words behind it.
Each finding cites the transcript line it came from. Click it and the recording opens at that second, so anyone can check the claim for themselves.
- The quote, word for word, in the language it was said.
- The moment in the call, one click away.
- A waveform of the whole call on every call page.
Follow-up promised
Crown estimate on WhatsApp by Mon 5 Oct
Your teamCaller
“Main Monday tak crown ka estimate WhatsApp kar dungi.”I’ll WhatsApp the crown estimate by Monday.
Example call, Thu 1 Oct at 11:42 am
Track what matters to your business.
Add your own fields: a yes or no, a number, a date, a pick from a list, or free text. Every new call fills them in.
Once a week, ListenFox looks across recent calls and suggests new things worth tracking, each one linked to the calls where it came up. You accept or ignore. Accept, and it can go back and fill the field in for older calls too.
Suggested this week Example
Asked about parking
Yes or no. Came up in 7 of the last 40 calls.
- Wed 30 Sep, 3BHK enquiry
- Tue 29 Sep, rental
- + 5 more calls
Built so the numbers hold up.
It knows which voice is your team
ListenFox matches names first, then works out the rest. If it gets it wrong, pick the right voice on the call page and the talk ratio and scores follow.
Your corrections stick
Fix any finding by hand. Re-reading the call later never overwrites what you fixed.
Talk patterns
Talk ratio, long monologues, interruptions and how long the caller waited for an answer, measured from the audio timing.
Two transcription engines
Standard detects the language on its own. Precise keeps mixed Hindi-English as it was spoken. Choose per workspace; if one engine fails, the other takes over. Languages
Read your own calls this way.
Book a demo and see your first 20 calls read, free, while we set things up.
